Frequently Asked Questions
Everything you need to know about your Bob beauty journey.
Are Bob products cruelty-free and vegan?
Yes, all Bob products are 100% cruelty-free and vegan. We do not test on animals, nor do we use any animal-derived ingredients in our formulations.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return lightly used products for a full refund or exchange.
Do you offer samples with every order?
Every Bob order includes two complimentary samples of our best-selling skincare or makeup products so you can discover your next favorite.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking link. You can also track your status directly through your Bob account dashboard.
Are your packaging materials recyclable?
Sustainability is a priority at Bob. Our shipping boxes, tissue paper, and the majority of our product containers are fully recyclable.